Concurrent Speakers
Abraham, Brett
Manager Business Development and Technical Services
JAS-ANZ
Paper: - Greenhouse Gas Validation and Verification
Brett Abraham is the Manager Business Development and Technical Services at JAS-ANZ. He was part of the team that developed JAS-ANZ’s new Greenhouse Gas Validation and Verification programme. Brett has over 20 years experience with accreditation programmes, including management systems and product certification programmes.
Absalom, Graeme
G Absalom and Associates Ltd
Paper: - Set up time reduction
Graeme Absalom is a Christchurch-based consultant assisting organisations in the implementation of quality, process improvement, environmental and health and safety systems. He has worked with a variety of sectors including clothing, electronics, engineering, several government departments and other service organisations.
Graeme began his career working as a Laboratory Technician in fertiliser manufacturing, then gained a Bachelor of Technology degree. As an industrial engineer in the apparel industry, he gained experience in quality systems. After nine years as a quality manager in the dairy industry, Graeme established his consultancy, G Absalom and Associates Ltd.
Graeme has been a long-term tutor of the Certificate in Quality Assurance and contributes to the improvement of the programme. The idea for his workshop came after seeing process set-up employees wandering around looking for tools to set up machines and taking much longer than necessary to do the task.
Graeme is experienced in this type of process improvement as he used his work measurement skills with Invensis, Dynamic Controls, Ardex and NZ Post, training staff in Process Timing in two of these companies. As no suitable equipment was available for this training, Graeme arranged for a client electronics company, Raztec Ltd., to design and manufacture an electronic stopwatch / clipboard called the Watchboard. These will be used during the workshop and will be available for sale after.
Benc, Anton
Managing Partner
Benchmarking Partnerships
Australia
Paper: An International Best Practice Benchmarking
Anton Benc is Director for Benchmarking Partnerships, who now own Australian Quality Council Benchmarking. He has qualifications including: Bachelor of Electro-mechanical Engineering and Cert. IV Quality Management (AQC). He has been an Accredited Delivery Partner and Project Director AQC.
Anton has planned and facilitated over 70 different benchmarking studies involving over 800 organisations in Australasia and Asia, including one-day Best Practice workshops, International Business Excellence Study Tours, Strategic and Action Planning in-house and public workshops.
He is currently developing joint projects in conjunction with the NZ Business Excellence Foundation, pilot projects with SAI Global, and Best Practice workshops in NZ and Australia. He is also involved in benchmarking partnerships with the APQC, Singapore Productivity Association and the NZ Business Excellence Foundation. Anton is a member of the Global Benchmarking Network. Locally, Anton is assisting many public and private organisations to drive sustainable improvement from benchmarking projects and strategic business and action planning initiatives.
Campbell-Allen, Nicky
Senior Tutor
School of Engineering and Advanced Technology, Massey University, Palmerston North
Paper: - Undergraduates in the real world: from theory to practice.
Nicky joined the School of Engineering and Advanced Technology at Massey University in February 2002. She lectures on both internal and extramural papers on quality management, process improvement and business excellence. In addition to this, she has been a facilitator for a major project for the New Zealand Benchmarking Club and a researcher for the Centre for Organisational Excellence Research (based at Massey University), and is a National Evaluator for the New Zealand Business Excellence Awards.
Over the last fifteen years she has held a number of positions in the quality field. This has included working as Quality Management Trainer and Policy Coordinator for a large health care organisation, and as the Organisational Development Manager for a large insurance company (where she had responsibility for training and development initiatives and business process quality). Nicky has also worked as a business consultant. As a consultant she has worked with both small and large companies (private and government owned), and specialised in quality management practices. This work has included analysing business processes to determine areas for improvement, process redesign, policy writing, managing improvement projects and teams, and training staff in quality management practices. Immediately prior to joining the staff of Massey University Nicky ran her own consulting company.
Capper, James
Product Manager
Meridian Energy
Paper: "Business Benefits of Sustainability - a Meridian Perspective".
James Capper is a Product Manager for Meridian Energy. His key focus is to develop sustainable products and services for Meridian customers. James comes from a business consulting background and has been involved in numerous business start ups. He has worked extensively in Europe and the United States in a variety of industry sectors.
Cheng, Bernard
Auckland University of Technology
Paper:- Sustainability Management Systems – a companion to or a superset of the Quality Systems?
Bernard has submitted his PhD thesis on quantifying sustainability for industry with a case study on the New Zealand’s electricity sector. With his Master degrees in Engineering as well as in Business Administration, he has worked as the Total Quality Management Development Manager for an Ericsson office where he prepared the company for ISO 9001 certification and was the driving force for its TQM campaign. Also, he has worked as a business analysis with a Shell office.
Currently, he is working as a management consultant with Starfish Consulting in Wellington, with a special focus on sustainable procurement and on quality system improvements and his main interest is to assist organisations to implement sustainability management s Photo:- electronic copy
Galloway, James
CEO
JAS-ANZ
Paper: - Inside JAS-ANZ
Dr James Galloway was appointed CEO of JAS-ANZ in 2007. His background includes roles in government affairs and technical regulation, and involvement in a range of trade and industry initiatives focussing on standards, conformity assessment and regulation. Some of the main areas he has been engaged in are the APEC Telecommunications working group and Sub-Committee on Standards and Conformity, the IEC Conformity Assessment Board, as well as domestic and Trans-Tasman trade and regulatory initiatives principally in the electrical and communications product sectors. His current role at JAS-ANZ is an extension of his interest in the often unacknowledged role of standardisation, accreditation and conformity assessment in the quality of economic and social life.
Guthrie, Kevin
Quality Manager, The Honey Company
Paper: - A quality guide to total Mis-management – a quality adherents nightmare.
Kevin completed a BSc (Chem, Maths) and has been a member of NZOQ since 1989. He has CQA, Internal Auditing, Business Management Qualifications, and NZOQ Courses at Polytechnic's. He has worked in the Meat Industry as a Research Chemist, Laboratory Manager, MILAB Auditor, Production Manager and General Manager.
A founding shareholder and Plant Manager of a new pet food venture, a mentor for small businesses and latterly, a role as Quality Manager for NZ Honey Producers.
He has dedicated his career to improving the profitability and productivity of NZ business through education and rigorous application of quality principles.
Harris, Mike
Quality Manager, Maunsell Australia, New Zealand, Asia Middle East
Paper: - How Business Continuity Management can ensure your company's continuing existence.
Mike has been involved in quality and business excellence as a professional since 1993 during which time he has implemented and/or maintained management systems in a Royal Australian Navy base and IT companies including Boeing Australia and Mincom. Mike has a speciality in aligning the critical elements of a business into a consolidated management system by focusing on the change management issues and facilitating improvements in all functions. Mike has also project managed and project directed several projects in his career thus giving him a good understanding of project and risk management processes and the ability to talk to Project Managers with credibility and operational experience. His current responsibilities include management of the corporate Integrated Management System, representation in the company’s Office of Risk Management and leading Maunsell’s implementation of a Business Continuity Management System in Australia, New Zealand, Asia and Middle East.
Hayes, Colin
Chief executive Officer, FRAMEWORK NZ
Paper: - Quality Challenges in the Not for Profit Sector.
Colin is a Registered Nurse and a Certified Quality Manager who has worked extensively in the health field, including mental health care, and alcohol and drug treatment. He is also a qualified Lead Auditor.
He is CEO of Framework which is an NGO in Auckland which provides community based services for those experiencing mental illness and intellectual disability.
The positions Colin has held have included nursing, counselling, health promotion, managerial and quality related roles within a variety of contrasting clinical settings from inpatient and community, governmental and NGO; urban and rural; small and large services.
Colin has studied widely, within the spheres of nursing, management, quality, counselling and theology. His Ph.D. research examined the relationship between Major Depressive Disorder and the religious experience of Christian adherents.
Hercock, Peter
Director, Monaco Business Services
Paper: - Assumptions for successful Learning, Sharing and Growing.
Peter Hercock has had a broad experience over 25 years in many industries and organisations, roles and responsibilities including – Community Organisations, Adult Education, Small and Medium sized Businesses, Statistics NZ, Social Welfare, Processing and Manufacturing Organisations, Fishing, Transport-freighting, and Local Government.
He has trained as a facilitator, adult educator, coach and mentor through a number of formal and informal learning opportunities. He has a post graduate Diploma in Education – Guidance Studies from Massey University.
He has been running his own business, Monaco Business Services, for the last 14 years. He works as a presenter, trainer, coach, manager, policy analysis and systems developer and coach-mentor to a range of organisations and individuals locally and nationally.
He has been a business mentor for the last 12 years. He is an Accredited Business Mentor for Business Mentors NZ and a member of the Institute of Accredited Business Consultants (NZ) Inc. He has been a member and past chairman NZ Organization for Quality (NZOQ) Nelson-Marlborough Branch.
Monaco Business Services, in Nelson, has clients in a variety of Industries including:- Seafood; Transport/Freighting; Engineering-Traffic; Laboratory Services; and Local Authority Infrastructure Services.
Jennings, John
Director, New Zealand Universities Academic Audit Unit
MMus(Sydney), MusB(Hons)(Canterbury), FIRMT, LRSM, LTCL
Paper:- How can repeated external audit continue to add value?
John was appointed as Director of the Unit in January 2002 after a long career at the University of Canterbury. He is a musicologist and has publications in early seventeenth-century English consort music and in the history of aspects of music education in New Zealand and in music in Christchurch since 1945. He was elected a Fellow of the Institute of Registered Music Teachers of New Zealand in 1989 for distinguished service to the profession.
From 1986, John held a number of significant administrative positions at the University of Canterbury, including Head of the School of Music, Dean of the Faculty of Arts, and Deputy Chair and Chair of the Committee of Deans (the Academic Administration Committee). During his last three years at the University of Canterbury, Mr Jennings served as the Quality Assurance Facilitator and oversaw the administration of the university’s 2000 academic audit.
Jochem, Roland
Chair, Quality Management University of Kassel
Paper: - Quality Management Benchmarking – FDA compliance in Pharmaceutical Industry – A case study.
Studied Mechanical Engineering and received his PhD from Technical University of Berlin. He worked several years with Fraunhofer Institute for Production Systems and Design Technology and with Bosch and Siemens Home Appliances.
His Key Qualifications are:
Business Process Management: Project management of more than 20 industrial projects
Modeling methodologies: Development of a new object oriented methodology for enterprise modeling
Modeling tools: Development of a tool supporting object oriented methodology for enterprise modeling
Quality management: Model based Quality Management; Quality oriented business process management
Standardization: Working in ISOTC184/SC5/WG1 "Framework for Enterprise Modeling", ISO TC184/SC4/WG8 "Resource Usage Management" and CEN TC310/WG1: CIM System Architecture.
Publications: Author of 5 books (3 in German, 2 in English); Author of more than 50 Articles published in Journals, Conference Proceedings or Edited Books.
Klenner, Paul
Manager of Technical, Quality and Projects
Methanex New Zealand Limited.
Paper: - Document Awareness:- A strategy that works for all staff.
In this role Paul is responsible for ensuring all Engineering, Project construction work, Laboratory and quality management is achieved to the levels defined. Paul believes quality is an integral part of the culture and success of the Methanex business objectives.
Paul joined Methanex in 1998 and has accumulated over 25 years experience in the Petrochemical industry. He has contributed to and managed all aspects of EPC (Engineering, Procurement and Construction) work from covering green and brown field construction and shutdowns to revamps and plant demolitions. His dream is to one day be involved in relocating a plant.
Paul has qualifications in Quality Management and Mechanical Engineering. He is a Certified Quality Manager with NZOQ and a Certified Project Management Professional with PMI (Project Management Institute).
During Paul's career he has been in both the consultant and client role and as such has developed a very good understanding of corresponding needs, views and goals.
He is currently studying to become a business and life coach and plans to be involved with coaching and training the much needed new talent required to meet the industry growth and aging workforce.
Lewis, Nick
Celsias Ltd
Paper: - How real people are taking direct action against global warming… even your own employees!
Nick has been plagued his entire life with not knowing what he wants to be when he grows up so he's trying everything until something clicks (or he grows up)! Nick has lived in France (Alsace and Provence), Canada (Northern Ontario and Quebec), US (Oregon, Pennsylvania and New York), Yemen (Sana'a and Taiz) and now New Zealand (Wellington). He has accumulated three citizenships and reckons he may have visited 40 or so countries along the way. His aimless career path has had him try to be a nuclear engineer, Wall Street investment banker, Peace Corps volunteer, ski instructor in Vermont, drug testing entrepreneur, geophysicist in the Canadian Arctic, door-to-door salesman, farm hand in Prince Edward Island, quasi-published author, CEO of a couple of companies, and now a climate change advocate. Nick has found his passion in Celsias, much to the relief of his long-suffering wife of twenty years. He wants Celsias to bring people, projects, and money together to solve the global warming problem, and firmly believes that "we can do good while we do well."
Mann, Robin
COER
Paper: - Best Practice Benchmarking
Dr Robin Mann is the founder and Head of the Centre for Organisational Excellence Research www.coer.org.nz, Chairman of the Global Benchmarking Network www.globalbenchmarking.org, and Associate Dean of Benchmarking at the e-TQM College in Dubai www.etqm.net. Robin has been responsible for starting the Centre's services such as the New Zealand Benchmarking Club (formed in May 2000) and the Business Performance Improvement Resource, www.BPIR.com, (launched in April 2002) - a leading benchmarking and best practice website resource. In 2004 and 2005, Robin led a project to review the Australian Business Excellence Framework on behalf of SAI Global the framework custodians.
Mohammad, Musli
Lecturer
Universiti Tun Hussein Onn Malaysia
Paper: Multiple Initiatives Implementation In The Journey Towards Organisational Excellence: Issues And Future Research
Musli Mohammad is a Lecturer in Quality Management and Industrial Engineering at the Universiti Tun Hussein Onn Malaysia (UTHM). Before joined UTHM in 2003, he worked as an Executive, Total Quality Management at the UMW Toyota Motor Sdn. Bhd. in Malaysia. Musli graduated a Bachelor Engineering in Mechanical (Industrial) and a Master Science in Industrial and Systems Engineering. He has presented papers at several international conferences related to quality management and industrial engineering. Currently, he is a PhD candidate at the Centre for Organisational Excellence Research (COER), School of Engineering and Advanced Technology, Massey University.
Grigg, Nigel
Senior Lecturer
School of Engineering and Advanced Technology (SEAT), Massey University
Paper: - Is six sigma appropriate to NZ organisations?
Dr Nigel Grigg is a Senior Lecturer in quality and industrial statistics in the School of Engineering and Advanced Technology (SEAT) at Massey University, and the coordinator of the School's suite of postgraduate programmes in Quality Systems. Besides being a Director and member of the NZOQ, he is a Chartered Quality Professional and member of the Chartered Quality Institute, the NZ Institute of Directors and the American Society for Quality. His research interests focus on continuous improvement and the use of statistical thinking and methods in quality management, and he has authored, co-authored or presented over 80 journal and conference papers in a range of related areas. He has received three outstanding or highly commended paper awards from international academic journals, and was the 2004 recipient of the annual National Award of the Institute of Quality Assurance. Besides teaching and research he provides consultancy and training to organisations in NZ and overseas.
Co-presenter / author Dr Venkat Pulakanam MBA
Director, University of Canterbury.
Dr Venkat Pulakanam is the MBA Director and a Senior Lecturer in quality and operations management in the College of Business and Economics at Canterbury University, Christchurch, New Zealand. Venkat has over 30 research publications including in Quality Progress and Total Quality Management and Business Excellence journals. He has also worked for two years as Process Improvement Manager at Macpac Wilderness Equipment Ltd, a clothing and outdoor equipment manufacturing company in Christchurch. Venkat is a member of Project Management Institute, Senior member of ASQ and an ASQ certified Six Sigma Black Belt.
Hopper, Megan
Director
Vector Consulting
Paper Title: Business Continuity Management in the Health Sector
Megan Hopper is Quality Adviser and co-director of Vector Consulting, and will be speaking about the practical application of the Business Continuity Management (BCM) Standard (HB 221:2004) at the Oxford Clinic in Christchurch.
Megan's address will cover the project background, purpose, scope, limitations and methods used, as well as the findings, the resulting Business Continuity Plan and the quality cycle required following the development of that plan. Delivered in an open session format, conference delegates will be able to discuss the project outcomes with her.
Megan will bring to her presentation fourteen years' experience working in the healthcare sector, including clinical and quality management positions. She is a Registered Nurse and a qualified Lead Auditor.
In her current position, Megan assists organisations to improve their quality systems and to gain accreditation and certification, as well as leading projects such as the implementation of new systems in health IT, health & safety, medicines management and business continuity management (BCM).
Olan, Ian
Kaizen Implementation Partner, Bank New Zealand
Paper: - Kaizen implementation in financial processes within the banking industry.
MBA and Public Accountant and Auditor
Green Belt certified and CAPM certified by PMI
*Senior Auditor and Tax consulting for PwC
Where: Mexico, USA and Panama
Head of Accounting, Plant Financial Controller & Material & Logistic Manager (Secondment) in the manufacturing automobile industry for Johnson Controls and LEAR Corporation Supplying interiors systems to: VW, BMW, Toyota, Nissan, GM, Ford, Renault and MBenz (JIT Plant 24/7)
Where: Mexico, USA, Canada and Portugal
*Transition Manager, Head of Accounting Latin America Region, Process Engineer - Global Finance Integration for Fonterra Bringing Financial processes from Latin America to NZ, performing & defining and aligning Financial processes across the Asia region
Where: Based in NZ and Singapore and frequent travel to: Latin America and Asia *University Lecturer in UDLA
Parr, John
Business Flow
Paper: - Critical Chain Management (Theory of Constraints Application)
John is a founding member of the Theory of Constraints International Certification Organisation (TOCICO) and is recognised as one of Australasia's most experienced TOC consultants. He is a past president of the New Zealand Production and Inventory Control Society and has lectured in all the courses in Manufacturing Management offered by the Society. He chaired the APICS Australasian Conference in 1990 and was on the organising committee for the 1995 World Symposium of Integrated Management. In 1989 John won "most innovative presentation" award for a paper on Theory of Constraints at the APICS Conference in Sydney. In the last two years he has worked both locally and internationally, training companies in TOC principles.
Pennisi, Mario
Chairman, AOQ Queensland Australia
Paper:- "Standardised Six Sigma Competencies"
Mario Pennisi is the Chairman, Australian Organisation for Quality Queensland Inc (AOQ-QLD). He is a former President of the Australian Organisation for Quality Inc (the National AOQ Body) and former Chairman of AOQ Inc. He is a MJ Ahern medallist, Fellow of AOQ-QLD (FAOQ), a Fellow of the Institute of Metal Finishing (FIMF), a Senior Member of the American Society for Quality (SMASQ) and an Honorary Life Member of the Australasian Institute of Metal Finishing (now the Australian Institute of Finishing). Mario Chairs the Gold Awards committee for AOQ-QLD. He has written research papers in metal finishing and authored many articles and books in activities as diverse as quality and metal finishing as well as being a trainer and consultant in both fields.He also edits and publishes Progressing Business eZine for AOQ Inc and Coatings and Fabrication, a trade magazine for the coatings and fabrication industries.
Mario has trained and consulted in quality systems for many years, particularly in the Coatings industry. He chairs 7 Standards Australia Committees and sits on a further 7 committees as well as being a member of the Management and Business Standards Sector Board of Standards Australia.
In previous years he ran a laboratory, managed an electroplating shop, a University Department's laboratory staff, facilities and budget and built up his family's Conference Management organisation.
Mario has helped to rebuild AOQ-QLD and has fostered the formation of Divisions (groupings of members by like interest). The Six Sigma Division was responsible for championing and organising the development of RABQSA registered Six Sigma competencies in 2007. All the Divisions conduct their own annual conference as well as regular individual and joint meetings.
Reed, Chris
CI Manager, Technical Operations Air New Zealand
Paper:- Achieving engagement when deploying a continuous improvement programme.
Chris is Continuous Improvement Manager for Technical Operations Air New Zealand and is responsible for implementing and running their Continuous Improvement programme within a cultural ideal called Service Quality.
The deployment of the programme is underway with the training of 8 Black Belts and 70+ Green Belts in lean six sigma toolkits and CI roadmaps.
Chris has an operations background from the UK Defence, Rail and Gearbox industry and has held roles such as Alvis Vehicles - Operations Director, Westinghouse Brakes - Head of Manufacturing, Hygate Transmissions – Managing Director and David Brown Textron – Operations Director leading a number of organisational change initiatives embracing lean and world class manufacturing. His change team at David Brown won a union and management partnership in industry award by the UK Department of Trade and Industry in 2002.
Chris joined Textron's six sigma programme in 2002 as a Black Belt and then qualified as a Master Black Belt in Lean, Variation Reduction and Design. Chris is qualified to masters degree level. His business interest lies in the application of lean six sigma and helping organisations change and improve performance. He is passionate about helping this happen by delivering training, coaching and mentoring individuals and teams in process improvement.
Moving to New Zealand with his wife Kathy was really led by his daughter Hannah's move to Auckland to teach in early 2005. They have two sons Mark and Sam in the UK.
Interests include tennis, rugby, blokarting, kayaking,yoga and dog walking his two retrievers.
Castka, Pavel
Senior Lecturer in Operations Management, University of Canterbury
Paper: - Facing sustainable challenges – from the Emissions trading Scheme (ETS) to Carbon foot prints in supply chains
Dr. Pavel Castka is Senior Lecturer in Operations Management and former MBA Director at the University of Canterbury, New Zealand advising PhD and MBA students as well as teaching MBA and undergraduate courses in operations and quality management. Dr. Castka's research interests in quality management and corporate social responsibility focus on management frameworks and aspects of standardization. His work has received numerous international awards and has been published in many refereed journals. Pavel is a leading author of the CSR framework published by BSi.
As a consultant, Dr. Castka works closely with businesses to improve their management systems; he serves as nominated expert on ISO/TMB/WG Social Responsibility (responsible for the development of ISO 26000) and is a member of ISO/TC 176/SC2 (ISO 9000) within the International Organisation for Standardization (ISO). Pavel often speaks at global events related to quality management and CSR.
Roodt, Jan
Quality & Academic Unit, Waikato Institute
Paper:- WinQual:- Our Excellence Framework
Jan Roodt is the Director Quality at the Waikato Institute of Technology (Wintec) in Hamilton and leads a quality team of 9. Jan has worked at Wintec in various roles - mainly in the areas of academic management, quality and risk. Jan has an in-depth understanding of the education sector and is currently the project sponsor at Wintec for the NZQA self assessment and external evaluation and review trial as part of the NZ tertiary reforms. Jan is a qualified internal auditor through NZOQ and has completed National Evaluators Training through the New Zealand Business Excellence Foundation (NZBEF).
Smith, Ann Prof.
carboNZero Programme, Landcare
Paper Title: The carboNZero Programme: a new business climate
Ann Smith is responsible for technical development of the carboNZero programme.She participates in the development of international standards for greenhouse gas accounting and reporting to ensure that the certification of our clients is based on international best practice.
Ann has significant expertise and experience in environmental management and sustainable development strategies. Her previous roles include sustainability coordinator for a large UK university and project manager for collaborative projects designed to help businesses improve their environmental performance.
Ann has Bachelor of Science (Honours) in botany and psychology from the University of Adelaide, a Doctorate in marine biology from the University of London, and a personal chair in environmental management for business from the University of Hertfordshire.
Sperath, Ceillhe
Business Co-ordinates
Paper: - Practical Approach to Implementing an integrated Business Framework and Intranet Upgrade at the Coalface.
Ceillhe Sperath is on the NZOQ board and has been running her own management consulting, project and event management company – Business Co-ordinates Limited – for the past 9 years, after a 13-year career with Ernst & Young as their National Quality & Risk Manager and a consultant to external clients. She is a National Evaluator for several award programmes, notably the NZ Business Excellence Awards and the NZ Franchise Awards. She is an Authorised Consultant for the NZ Business Excellence Foundation.
In addition to her NZOQ work, she is Chair of Te Hotu Manawa Maori (Maori Heart Foundation) and a Director of Maori Experienz – a marketing collective for Maori Tourism Entrepreneurs. She is also involved in, with husband Neill, a tourism business – www.timeunlimited.co.nz – that provides clients with 'for the time of your life' experiences from kite- and kayak-fishing adventures, hiking/tramping, overnight trips, kiwi-backyard breaks, to marae time and many more which showcase the best NZ has to offer, all delivered with the best of Kiwi hospitality!
Stratford, Narelle
Director, Live Life 2 the Max!
Psychologist Master Practitioner of Neuro Linguistic Programming, Timeline Therapy & Hypnosis
Paper:- Be an attractive Leader or Manager.
Narelle has a passion for helping people to be the best they can, whether that is in their personal or their work life. As a small business owner, Narelle really does understand the pressures that are faced by business owners, and the stress of juggling home and family, with a social life, downtime for yourself, and the demands of your business. In the past five years, she has presented to and trained, motivated, helped and healed the hearts and minds of business-owners and quality professionals from many different business sectors, in Iran, Nepal, India and of course Australia.
Narelle has been a consistent contributor to the AOQ’s Business Improvement Journal, and the Journal for the Progressing Business Institute. She is currently a board member and attended the World Alliance for Quality in Houston on behalf of AOQ Qld Inc
Wagner, Jürgen
Massey University
PhD Student
In 2005 Jürgen P. Wagner graduated in Industrial Engineering (Dipl.-Wirt.-Ing) from Siegen University, Germany, having studied in both Germany and the UK. After graduating, he worked for more than two years as a project manager of international manufacturing projects in a medium-size German packaging company. During the implementation of new production lines in several countries, he came across different work styles and cultural differences in the work place. He is fluent in German, English, and Spanish. He is currently pursuing his PhD research at Massey University, New Zealand. His fields of knowledge are project management as well as management of manufacture and his research interests lie in the domain of quality management and culture.