Keynote Speakers
Benjamin, Sarah
Vanguard Consulting Ltd UK
Paper: - Systems Thinking for Service Organisations
Sarah Benjamin is a Sensei for Vanguard Consulting Ltd. Vanguard helps organisations change from a command and control to a systems thinking approach to the design and management of work.
The Vanguard Method draws on the principles of the Toyota Production System and the work of Deming, and has been uniquely transposed by Vanguard to be used within service industries (combining systems thinking – how the work works with intervention theory – how to change it). Sarah has worked within the private sector for finance companies and with numerous public sector clients in the UK helping them redesign processes and transform the organisation to a systems' thinking method.
Sarah has most recently, been working with Central Otago District Council in New Zealand
Hemburrow, Paul
New Zealand Aluminum smelters
Paul Hemburrow is General Manager of New Zealand Aluminium Smelters Limited and Rio Tinto Alcan New Zealand.
Paul has a B.Sc. in Chemical Engineering and Materials Science from Monash University and an MBA from Queensland University of Technology. He has worked in various roles within the aluminium processing industry both in Australia and New Zealand. As General Manager of the New Zealand Aluminium Smelter, Paul oversaw the company winning Gold in the NZ Business Excellence Awards during 2007.
Paul serves on a number of Boards including Rio Tinto Power NZ, New Zealand Aluminium Smelters, Chamber of Commerce Southland and NZ Business Excellence Foundation.
Jahnke, Roland K
Deutsche Post World Net. Germany
Paper: - Sustainability – Facing the challenges of global logistics
Roland K. Jahnke is Director of Deutsche Post World Net - the Group, which has 520,000 employees, is the biggest employer in Europe and the 6th biggest world-wide. Deutsche Post World Net has meanwhile become a successful world market leader in the logistics sector. Roland K. Jahnke started at Deutsche Post just after studying economics in Germany, but, in congruence with the development of the Group Deutsche Post World Net to the Global Player, pursued his own personal international further development - Executive MBA studies in the U.S. and Europe and the European Master Program in TQM/Business Excellence. Since 2002, he has been active as a European Excellence Award Assessor of the European Foundation of Quality Management (EFQM). In 2006, he became a Member of the Board of Examiners of the Malcolm Baldrige National Quality Award (U.S.). Roland is an experienced and leading expert in Business Excellence in sector of Postal and Express companies around the world. He publishes papers in international journals and books, speaks at global events (international conferences and at universities).
MacPherson, Malcolm PhD JP
Mayor of Central Otago District
Paper: - Case study on Lean-intervention in a New Zealand Local government.
Malcolm MacPherson is the Mayor of Central Otago District, and a member of the Otago District Health Board and the Council of the Otago Polytechnic. He has been a geologist, a studio furniture maker, a desktop publisher, and a consultant in business excellence, in New Zealand, in SE Asia and in the UK.
O'Reilly, Phil
Business New Zealand
Phil O'Reilly is Chief Executive of Business NZ, New Zealand's largest business advocacy organisation.
Phil has a background in business, advocacy and communications in enterprises in New Zealand and Australia.
During the 1980s he was Industrial Advocate, Auckland Employers Association Inc. In 1990 he became Executive Director of the Newspaper Publishers Association of NZ. During this period he also served as Chairman of the NZ Advertising Standards Authority. In 2000 he was appointed Head of Employment Policy and Communication at Westpac Bank in Sydney before returning to New Zealand to his role at Business NZ.
He has an M.A. Hons in History from Auckland University, and has attended Stanford University and the Macquarie Graduate School of Management.
Phil O'Reilly is chair of the Commercialisation of Research Action Group and the Massey University Business Advisory Group and is joint chair of the Manufacturing Advisory Group and the Workplace Health & Safety Council.
Phil is a member of the Growth & Innovation Advisory Board, the Ministerial Advisory Group on Trade, Hui Taumata Trust, the Maori Workforce Development Trust, the Workplace Productivity Reference Group, Business Capability Partnership Steering Committee, Skill New Zealand, and the Advisory Committee on Statistics, and is New Zealand's Employer Delegate to the International Organisation of Employers and the International Labour Conference.
Woodhead, Karl, MNZM, RNZN
Commander, RNZN Director Naval Excellence
Paper:- In Pursuit of Excellence
Commander Karl Woodhead began his career in the Navy in 1990 joining as a seaman officer, and then went on to complete his degree in planning. In 2003 he completed his MBA and soon after was deployed to Afghanistan. He was appointed an Additional Member of the New Zealand Order of Merit (MNZM) for military operational service in the 2005 New Year’s Honours List in recognition of his role in Afghanistan.
His Navy career has had an international perspective that has seen him deployed on the frigates Southland, Te Mana, Waikato and Wellington, the survey ship Monowai, the tanker Endeavour, and the diving support ship Manawanui, and in 1995, the frigate HMNZS Wellington as part of the Persian Gulf Multi-national Interception Force that was enforcing sanctions against Iraq.
Karl was transferred to the Construction Engineering branch of the Navy in 1997 that saw him well positioned to play a key role in the Navy’s about-to-be adopted vision of becoming the best small-nation navy in the world.
Posted as the Deputy Director of Naval Excellence, Karl designed the Navy's strategic management process and facilitated the development and implementation of the Navy’s strategic plan. He was also the manager of an initiative to introduce a portfolio governance process to the Navy, including the concept of benefits management. His duties included assisting in the management of the Navy’s business excellence programme. During this period the Navy received a New Zealand Business Excellence Foundation ‘Silver’ Award following evaluation against the internationally-recognised Baldrige Criteria for Performance Excellence. The Navy’s assessment was the highest of any New Zealand organisation for over a decade.
In July 2007, Karl was promoted to Commander and posted as the Director Naval Excellence.