Pre Conference Workshop
1.5 Day BENCHMARKING WORKSHOP
Monday 20th & Tuesday 21st October 2008
Rydges Lakeland Resort, Queenstown, NZ
How to Implement Benchmarking Well for Competitive Advantage and Excellent Customer Service. In association with NZOQ & the 'learn- share-grow' International Quality Conference 22-24 October, 2008.
Learn How to Plan and Undertake Benchmarking as a strategic and operational tool to accelerate improvement through innovative knowledge exchange. Learn what to do and what not to do. Learn from real life case studies and by participating in simulated benchmarking on real topics/projects you will be facilitated to prioritise for improvement. Position yourself and your Team to do Benchmarking effectively.
Download the Workshop Program
Download Workshop Registration Form
Workshop Host: Rydges Lakeside Hotel. Queenstown. New Zealand
Workshop Date: Monday 20th & Tuesday 21st October, 2008
Time: 12.45PM for 1PM start – 5PM on Monday,
9AM- 5PM on Tuesday
Workshop Outline:
- Overview of Benchmarking
- Benchmarking Your Business in Context
- Methodology Framework for Benchmarking
- How to go about Benchmarking in Detail
- Planning and Analysis
- Learning and Sharing including identifying benchmarking partners and best practices
- Recommendations
- Implementation of Improvements
- Next Steps
- Benchmarking Code of Conduct
Who should participate:
This programme is designed for managerial professionals and staff in any organisation or industry who want to rapidly improve your organizations’ practices, enhance customer service or improve competitive advantage.
This course is valuable for Senior Managers, Executives & Staff who are involved in:
- Business Management
- Strategic Planning
- Quality Improvement
- Operational Efficiency
- Performance Management
- Organisational Development
- Performance Measurement
- Business Excellence
This course is about how to use benchmarking for dramatic large step improvement and innovation to increase your competitive advantage and deploy your strategic plans. The course is therefore suitable for both public and private sector participants.
Outcomes:
At the end of the training workshop, participants will Know How to Plan, Organise and Conduct a Benchmarking Study, including:
- Understand what benchmarking is and what it isn’t
- Identify why you would consider undertaking benchmarking
- Position benchmarking in the context of other improvement tools
- Know how to establish benchmarking in the context of what is important for you
- Determine a benchmarking project
- Identify potential benchmarking partners
- Collect and analyse benchmark data
- Identify, learn and share best practices
- Make recommendations for improvement
- Implement improvements
- Network ideas and harvest best practices & help desk support options(Free for 1 month after the training course)
What’s included:
- Certificate of participation
- Simulated benchmarking against real topics/ projects that you will be facilitated to prioritise for action planning
- Practical adaptation into your workplace when you return
- Interactive sharing with other participants in an action packed comprehensive training course
- Harvesting BEST PRACTICES and 'Think-tank' discussion
- 'Hands-on' learning
- A comprehensive activity and reference workbook manual issued for all training delegates
- Content experts – Anton Benc & Bruce Searles sharing real case studies, exercises across their vast experience(refer to CV’s on our website)
- Delegate and content expert contact list provided
- Share the lessons learned, and experience through benchmarking knowledge exchange
- Competency feedback evaluation
- Free help desk advisory support for 1 month
Why you should attend:
During this course you will be guided to:
- Prioritise your strategic imperatives for accelerated improvement through benchmarking
- Identify your benchmarking topic and scope to maximise your competitive advantage
- Identify benchmarking partner organisations in different industries (non- competitors)
- Understand how to share and learn innovations with them under a Benchmarking Code of Conduct for confidentiality
- Understand how to truly get ahead of your competitors by learning new innovations and ways of doing things from other industries
This course not only helps to guide organisations on how to improve rapidly by not going through the pain of reinventing the wheel that someone else has already invented, but also dispels some of the myths about benchmarking. It is not just about comparing performance results – it is about closing performance gaps.
This intensive course aims to provide the participants with practical knowledge and methodologies on how to plan and undertake Benchmarking as a strategic and operational tool to accelerate improvement through innovative knowledge exchange. Participants will learn what to do and what not to do when initiating and implementing a benchmarking program. Participants will also learn from real life case studies and by participating in simulated benchmarking on real topics/projects.
Participants will have the opportunity to learn techniques and steps of benchmarking such as:
- Select and improve the few critical hard and cultural measures that impact efficiency, effectiveness and competitive advantage
- Understand and prioritise your performance gaps for improvement
- Develop a business case to support implementation of recommendations
- Learn how to track and validate expected improvement
- Change Management for effective implementation and sustaining the changes